Ice maker stopped producing ice? Making hollow cubes or clumps? Water in the bin? We repair in-door, in-freezer, and stand-alone ice makers across Rocky Mount and Eastern NC. Samsung French-door ice maker freeze-ups are our most frequent ice maker call — we stock the updated module.
Ice maker repair is a subset of refrigerator repair, but it's frequent enough and specific enough to deserve its own focus. Rocky Mount households with Samsung French-door refrigerators face a known ice maker design issue that Samsung has acknowledged — we see this specific call weekly and can typically fix it in a single 90-minute visit. We also service LG, Whirlpool, GE, and KitchenAid ice makers, as well as stand-alone under-counter and in-room ice machines.
| Symptom | Most Likely Cause | DIY? |
|---|---|---|
| No ice production | Frozen fill tube, failed water valve, or frozen evaporator | Pro |
| Small or hollow ice cubes | Low water pressure or partially blocked fill valve | Pro |
| Ice cubes clumping in bin | Harvest cycle timing or warm ambient temperature | DIY / Pro |
| Ice has bad taste or odor | Old water filter or bacteria in bin | DIY |
| Ice maker noisy during harvest | Module failure or seized ejector arm | Pro |
| Water pooling in ice bin | Defrost water overflow or temperature issue | Pro |
| Samsung ice maker not working (all models) | Frozen evaporator — very common design issue | Pro |
| Dispenser motor turns but no ice | Ice clump blocking chute | DIY / Pro |
Not sure what's wrong? Call us. We'll ask about symptoms, give you a price range over the phone, and tell you honestly if it's something you can check yourself before booking. No obligation.
This is the most common ice maker repair in Rocky Mount by a significant margin. Samsung French-door refrigerators built between approximately 2015 and 2023 have an ice maker mounted in the freezer door. The design places the ice maker evaporator in a temperature zone that fluctuates with door opening frequency. Over time — typically 18 months to 3 years — the evaporator frosts over completely, stopping ice production. The ice maker motor may still run (you'll hear it), but it has nothing to harvest because the evaporator is a solid block of frost. Samsung released updated components that partially address the design issue. We stock the updated ice maker module and service kit. Most of these repairs are completed in 90 minutes. Cost: $165–$265.
The water inlet valve controls water flow into the ice maker fill tube. When it fails — or when mineral deposits from hard water (especially relevant in rural Nash County) clog its internal screen — the ice maker can't fill and stops producing ice. Water inlet valves are shared between the ice maker and the door water dispenser on most French-door models, so a failed valve often means both the ice maker and dispenser stop working simultaneously. Inlet valve replacement: $135–$195.
Under-counter and in-room stand-alone ice machines — Scotsman, Manitowoc, Hoshizaki, and residential brands like GE Opal — require different service than in-fridge ice makers. Common issues: scale buildup in the water distribution system, failed harvest cycle motors, and condenser coil fouling. We service residential stand-alone ice machines. Commercial ice machine repair (restaurant-grade Scotsman, Manitowoc, Hoshizaki) is also within our scope — see our commercial repair page.
These ranges come from our 2024–2025 invoice data for Eastern NC service calls — not inflated national estimates.
| Repair Type | Typical Cost |
|---|---|
| Diagnostic (Rocky Mount) | $79 |
| Samsung ice maker module / kit | $165–$265 |
| Water inlet valve | $135–$195 |
| Ice maker motor assembly | $145–$225 |
| Fill tube defrost kit | $95–$155 |
| Ice level sensor | $85–$145 |
| Water filter replacement | $45–$85 |
| After-hours surcharge | $45 flat |
Repair or replace? We'll give you an honest answer after diagnosis. If the repair doesn't make financial sense, we'll tell you — see our repair vs. replace framework.
We carry parts for all major brands on the truck. Call with your model number for parts confirmation.
Same-day ice maker repair service across Nash and Edgecombe counties.
"My Samsung French door quit cooling the night before Thanksgiving. They diagnosed a bad evaporator fan, had the part on the truck, fixed it that morning. We hosted dinner with no drama. Exactly the kind of local shop you want."
"Three shops quoted me a service call before asking what model I had. This crew asked about the symptom, told me to check the drain filter first, walked me through it on the phone. It was a sock. Fixed free. Honest service."
"Stove element failed morning of a guest check-in. Tech arrived within three hours, swapped the element in 40 minutes. Guests never knew. That quick response protected a five-star review."
Covers ice maker diagnosis as part of refrigerator cooling diagnostics.
Call us and get a price range over the phone before we leave the shop. Same-day weekdays across Nash and Edgecombe counties.
📞 Call (252) 651-8162 — We Answer 24/7